Policies, Terms & Privacy: What to Know (Plain-English)

This page provides a general, plain-English overview of common policy questions for branded merchandise orders—especially when you're:

  • placing custom orders
  • shipping to multiple recipients
  • sharing address lists

For official legal language, always refer to the published Terms and Conditions and Privacy Policy.

Ordering policies: the practical reality for custom merchandise

Custom merchandise is made specifically for your artwork and specifications. That means:

  • changes late in the process can affect timelines and costs
  • proof approval is a key checkpoint
  • accuracy depends on what"s approved and what's submitted

If you're ordering against a deadline, treat your proof process as part of your timeline.

> Rush Orders & Lead Times
> Artwork & Proof Approval

Website terms (high level)

PromotionalProducts.com publishes Terms and Conditions for using its website.

In general, site terms commonly cover topics like:

  • acceptable use of the site
  • intellectual property and content ownership
  • restrictions on copying/reproducing site content
  • limitations of liability and other standard terms

If you're building internal tools or doing large-scale data collection, review the Terms directly.

Privacy and address data (high level)

If you're shipping to employees or customers, you'll likely share recipient information (names, addresses, sometimes emails/phones). PromotionalProducts.com publishes a Privacy Policy describing how it handles personal information.

Best practices for your internal teams

  • restrict access to address files
  • remove unnecessary fields
  • keep files in a secure location
  • define retention policies (don't keep lists longer than needed)

For specifics, reference the published Privacy Policy.

FAQs about policies & privacy

Yes. Even if you're shipping a "welcome kit," home addresses are personal data. Treat them accordingly.

Address changes can be possible depending on timing, but last-minute changes may create delays or additional costs. Finalize ship-to lists as early as possible.

Website content is often protected by intellectual property terms. Review the site's Terms if you're planning to reuse or reproduce content.

Use a standardized CSV, validate addresses, and keep a single "source of truth" file.

> Shipping & Multi-Address

Related terms (mini-glossary)

  • Privacy policy: explains personal data handling
  • Terms and conditions: website usage and legal terms
  • Address validation: cleaning and standardizing ship-to data
  • Proof approval: key production checkpoint

Need help with a multi-address program?

If you're shipping kits to employees or customers, share:

  • estimated recipient count
  • kit tier(s)
  • in-hands deadline
  • whether addresses include international recipients
Contact the team here
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